Refund policy

Return & Refund Policy

Last Updated: October 28, 2026

At ZunoorToys.pk, we want every little customer to enjoy their shopping experience! Your satisfaction matters to us, and we are committed to providing quality toys and a reliable shopping experience across Pakistan.

1. Return Eligibility

Customers may request a return or replacement within 7 days of receiving their order, subject to the following conditions:

  • The item received is damaged, defective, or not working properly.

  • The wrong product was delivered.

  • The product is unused, in its original condition, and includes its original packaging, tags, and accessories, where applicable.

For damaged, defective, or incorrect items, please contact us within 48 hours of delivery and provide clear photos or an unboxing video to help us verify the issue.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse, accidents, or improper handling by the customer.

  • Items that have been used, altered, or intentionally damaged.

  • Products returned without their original packaging or essential accessories, except where the issue is due to our mistake or the product was defective on arrival.

  • Products that do not meet our return eligibility requirements.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed through an agreed payment method within 5–10 business days. The time it takes for the amount to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, customers may be asked to provide suitable bank account or other agreed payment details for the refund.

Original delivery charges are generally non-refundable, except where the return is due to an incorrect, damaged, or defective product supplied by us.

4. Exchange and Replacement

If you receive a damaged, defective, or incorrect item, we will review your request and, where approved, offer a replacement or refund, depending on product availability and the circumstances.

If a replacement is unavailable, an appropriate refund will be arranged.

5. Return Shipping Costs

If the return is due to our mistake, such as sending the wrong item or supplying a damaged or defective product, ZunoorToys.pk will cover the reasonable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

6. Order Cancellation

Customers may request cancellation before their order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return policy will apply.

Please contact us as soon as possible if you wish to cancel an order.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with the following details:

  • Your full name

  • Order number

  • Reason for the return or refund

  • Clear photos or an unboxing video, where applicable

Contact Us:
Website: ZunoorToys.pk
WhatsApp: 03346630343

Our team will guide you through the next steps.

8. Our Commitment

At ZunoorToys.pk, we believe in making shopping simple, safe, and enjoyable for every family. We review each request fairly and aim to resolve concerns as quickly as possible.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable Pakistani law.

Thank you for shopping with ZunoorToys.pk — where little smiles begin!